Business process redesign as a basic aspect of digital business transformation


  • Rajko Ivanišević University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia
  • Danijel Horvat University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia
  • Milenko Matić University of Novi Sad, Faculty of Economics in Subotica, Subotica, Serbia



Digital transformation, digital technologies, business process management, BPM, business process


Background: It is widely accepted that the digital transformation of business is increasingly attracting the attention of researchers from the academic circles as well as professionals from the business community. The main consequence of this lies in the daily development of new and improvement of existing digital technologies. The outcomes of such events on the market are reflected in all aspects of companies’ operations. For this reason, they are constantly looking for various improvements to their business, which most often include the implementation of new technology. Mere implementation of a new technology without any other changes very often leads to failure. The core of this failure can be found and attributed to inadequately identified, analysed, documented and established business processes. Business process management (BPM) and redesign as its integral part are actually an indispensable segment of a successful process of digital business transformation. Therefore, the digital transformation of business should not be viewed exclusively from a technological perspective, but also from a process viewpoint.

Purpose: With the aim of shedding additional light on the connection between business process management and digital business transformation, the paper aims to identify and explain the importance of business process redesign.

Study design/methodology/approach: For the purposes of this paper, a systematic literature review was conducted.

Findings/conclusions: The result of the conducted research indicates that a process approach to the digital transformation of business can contribute to significantly different, more successful results.

Limitations/future research: Limitations refer to the number of databases searched during this systematic literature review. Subsequent research could include additional sources that would include additional works that can contribute to a better research result.